Terms & Conditions for our Nelspruit Accommodation

CANCELLATION POLICY

CLAUSE A | 50% DEPOSIT PAID

Booking cancelled 2-7 days 100% of deposit.

Booking cancelled 8-14 days of arrival 50% of deposit.

Booking cancelled 15-30 days to arrival 30% of deposit.

Cancelled more than 30 days prior to arrival forfeit 20% of deposit.

CONFIRMED CORPORATE BOOKINGS

CLAUSE B – VOUCHER / INVOICE BEING ISSUED OR CONFIRMED BY TELEPHONE / E-MAIL

Cancellations 24 hours or less prior to arrival, same day, no show or early departures will be charged at 100% of the total booking amount.

Group bookings (3 rooms or more) cancelled 7 working days or less prior to arrival will be charged at 100% of the total booking amount.

TOUR OPERATORS

Full payment is required 14 days before check-in.

Cancellation Policy as per CLAUSE A.

REFUNDS

Refunds will incur a 10% handling fee of total booking amount.

CREDIT

Any unused customer credit shall automatically be forfeited after a period of 12-months.

OTHER TERMS & CONDITIONS

GUESTS ARE WELCOME TO CHECK IN AS OF 14H00. PLEASE ADVISE IF YOU WILL BE ARRIVING AFTER 18H00.

NO CHECK-IN WILL BE ALLOWED AFTER 21:00 FOR SECURITY PURPOSES.

In consideration of other guest’s health and comfort and for safety purposes it is a legal requirement that smoking is not permitted in any of the guest rooms or main building.

Whilst great care has been taken to ensure the safety of guest and their visitors, possessions (secure parking and room safes are provided), Beetleloop and the owners do not accept any liability for loss of or damage to guests/visitors property through negligence of the guests/visitors. Guests are expected to have made adequate arrangements for insuring their property, including photographic equipment, laptops, cash and other valuables and vehicles.

Beetleloop has a large swimming pool, deck area and large garden surrounds. The pool is un-fenced and no life saving facilities or staff supervision is provided. Children at the pool area must be accompanied by responsible persons at all times. Guests, their children and their visitors use these facilities entirely at the own risk and therefore indemnify Beetleloop and the owners in full and shall have no claim of whatsoever nature against them, including any claim from injury; death; or loss of property which could arise from using these facilities.

Damages beyond ‘wear and tear’, due to guests or their/children/visitors negligence; and loss or theft of items will be for the guests/guest’s company account and will be charge at the discretion of management.

Beetleloop reserves the right to control the admission of people on to the property if they do not have permission to be on the property or if their behaviour is unacceptable, offensive; unduly disruptive; or poses a security risk. Firearms or other weapons are strictly prohibited. Beetleloop accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.